Yes, you can!

If you ordered your new car before October 4, 2022 , the fuel or charge card will be included in the on-board documents of your new car. We sent the code to your home or company the day we sent the license plates of your new car to the garage.

For cars ordered after Oct. 4, 2022, the fuel or charge card will be sent to your home or business. The code will be sent one day later. If you incur expenses in the meantime, you can reclaim them on My LeasePlan.

LeasePlan does not hold a record of the PINs for the fuel cards. You can request a copy of your PIN on My LeasePlan. As soon as we receive your PIN, we'll send it to you by post. This will take around five working days.

The fuel card will be unblocked automatically after 24 hours. If you've forgotten your PIN, you can request a copy of it on My LeasePlan.

You can request reimbursement on My LeasePlan. Go to 'Vehicle' and select 'Reimbursements' in the left-hand column.

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  Attach your proof of purchase (fuel receipt, invoice or account statement).
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  Enter the desired information, such as the date and amount.
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  Don't forget to enter or amend your account number. We will do our utmost to process the reimbursement as soon as possible. Please allow a period of up to 20 working days for this to go through.

Please note that LeasePlan cannot reimburse costs incurred more than six months ago.

The fuel card is linked to your car's contract and is therefore cancelled automatically when your contract is terminated. You may destroy the fuel card when you return the car at the end of the contract.

You will find a new fuel card with the vehicle documents for your new car.

You can enter the correct mileage on My LeasePlan. It's also a good idea to inform your fleet manager.

You can block your current card and request a new one on My LeasePlan. You will receive your new card within two weeks. If you've paid yourself in the meantime, you can also request reimbursement on My LeasePlan.

If you are entitled to a refund via your employer, please contact LeasePlan. We can provide you with a charge card, the invoicing for which will be settled directly with your employer. Are you responsible for the charging? You can easily order a charging card at www.newmotion.com. This charging card can be linked to your credit card.

LeasePlan’s charging card gives you access to charging stations in Belgium and Europe. There is already a network of approximately 65.000 charging stations throughout Europe.

The charging card and cable are linked to the trolley. If your car is passed on, you also need to pass on the charging card.

If you were unable to use your LeasePlan charge card, you can request reimbursement of your charging session via My LeasePlan. Be sure to upload proof of payment detailing the amount and kW charged.

At some charging stations, you can charge via the Shell Recharge app using a QR code. We recommend that you order a personal spare charge card, linked to your credit card.
Afterwards, request a refund of your consumption via My LeasePlan.

The charging card will work as soon as you receive it, even without registration. We recommend that you link/register the charging card with the NewMotion app so that you can check which charging stations are available in the area at any time.

This way you can check which charging stations are available nearby and you can consult an overview of your usage, both public and private.

This depends on the type of station. Some stations are equipped without an RFID reader and some cannot yet be controlled by apps. Most charging stations are accessible via the charging key.

You can monitor your consumption via the app

A charge card works on all charging stations open to public charging.