To avoid long waits for tyre changes, we recommend that you make an appointment with one of our tyre partners well in advance of the peak tyre-change period. Make an appointment for winter tyres in September and an appointment for summer tyres by late April.

Find your nearest tyre station from our partner network and make an appointment. To the area search

If your car is no longer roadworthy due to a puncture, call our central driver hotline:+49 211 91358221. You can reach us at any time of the day or night from Germany or abroad. We'll organise a recovery service, a replacement vehicle and, if necessary, book you into a hotel.

Afterwards, please report your damage online.

Please only use our partner network for the purchase of summer or winter tyres, tyre changes or tyre storage. You can find a tyre station near you in our area search.

Please take your LeasePlan fuel card or your LeasePlan service card to the appointment at the tyre station. It entitles you to have work done and the tyre partner will then bill us directly. The tyre partner will discuss the next steps with us.

If you need a replacement vehicle while the repairs are being done let the tyre partner know when you make the appointment. You can also call our central driver hotline after making the appointment with the partner on central driver hotline:+49 211 91358221 to book a rental car.

Due to the legal obligation to mitigate damage, we would like to inform you that a rental car cannot be driven on weekend days if your vehicle is still roadworthy and operational, because the other party’s insurance company will not pay any costs in that connection.

The average distance driven in the rental car should not be less than 25 km/day. Also, the rental car must be one rental car class lower than the rental car class for your vehicle, otherwise the insurance company is entitled to make deductions.

Pressure: Check your tyre pressure every four weeks when the tyres are cold. Keep your summer and winter tyre pressure 0.2 bar higher than the manufacturer’s recommendation. Don’t forget to check the spare tyre (its pressure should be 0.5 bar higher). Ensure that the valves all have caps on to prevent dust and dirt from getting in, which can cause leaks. Damage: Careless driving over sharp surfaces can damage the tyres. If you notice this kind of damage, always have your tyres removed for checking and replaced if necessary. Overloading: Your tyres are designed to carry the vehicle’s maximum admissible weight. Extreme loads over and above the maximum weight can cause damage.

If your vehicle tyre pressure monitoring system (TPMS) warning light comes on, please arrange a repair shop appointment. The fault will be rectified by one of our tyre partner stations or a manufacturer-authorised repair shop, depending on whether the vehicle has winter wheels with original or accessory rims, which type of TPMS is installed and whether the fault occurred within the warranty period.

The warranty period for the original wheels generally ends 2 years after the vehicle’s registration date. You can find detailed information on this in your vehicle’s operating manual or service record.The active TPMS sensors for winter wheels supplied by LeasePlan often have an extended warranty period.

If you are not sure whether your winter wheels have original or accessory rims, please contact your fleet manager.

Which wheels are affected?

WINTER WHEELS

A. Accessories supplied by LeasePlan (not fitted ex works)

• •
  Active tyre pressure monitoring sensors: please only contact one of our tyre partners. Locate the nearest tyre partner in our network for your appointment with our area search.

• •
  Passive TPMS

  • •
    Within and outside the vehicle warranty period please contact a manufacturer-authorised repair shop. Locate the nearest service or repair partner in our network with our area search.

B. Fitted ex-works

• •
  Within the warranty period, please contact a manufacturer-authorised repair shop. Locate the nearest service or repair partner in our network with our area search.
• •
  Outside the vehicle warranty period please only contact one of our tyre partners. You can locate the nearest one with our area search.

SUMMER WHEELS

In this case the vehicle warranty period is decisive. If the active or passive tyre pressure monitoring system on the summer wheels causes the warning light

• •
  within the warranty period, please contact a manufacturer-authorised repair shop. Find the nearest service or repair partner in our network with our area search.
• •
  outside the warranty period, please contact one of our tyre partners. Locate the nearest tyre partner in our network for your appointment with our area search.

If the TPMS warning light comes on after a wheel change, please refer to your vehicle's operating manual first. It may be necessary to activate the sensors by carrying out a calibration drive. This is not a standard repair shop service.

If the fault is not rectified by a calibration drive, please continue reading at the question: What do I do if there’s a problem with my tyre pressure monitoring system (TPMS).

If you have an active TPMS, the tyre pressure is measured by special sensors in the wheel. The air pressure data can then be read out via the on-board computer.

A passive TPMS only records a loss of pressure via the rolling circumference of the tyres. (The ABS sensors passively measure the rolling circumference of the tyres but they do not record any air detailed air pressure data).

To check which system you have installed, start your car and look at the on-board computer. If the TPMS light comes on, a TPMS system is fitted. You have an active TPMS if the tyre pressure of all wheels can be read individually for each wheel while driving.

The "UVV" accident prevention regulations inspection is due once a year and can be conducted by our tyre partners or when your vehicle goes in for a service. Find your nearest tyre station in our partner network and make an appointment. To the area search

Cars/vans (LCVs): **Summer tyres: **Replacement tyres will only be provided in the same size as the tyres being replaced and replacement is subject to the profiles being less than 2mm. Winter tyres: Replacement tyres will only be provided in the same size as the tyres being replaced and replacement is subject to the profiles being less than 4mm. Only purchase the minimum size as per the registration document. First fitting with steel rims only. If you have tyres in storage, keep the storage receipt safe.

Trucks (17.5”+): Replacement tyres will only be provided in the same size as the tyres being replaced and replacement is subject to the profiles being less than 4mm.

Use the spare wheel unless it is an emergency wheel.

Do not order tyre inflation gases.

Please note when changing a wheel: wheel nuts must be retightened! For every wheel change on motor vehicles, the principle applies that the wheel nuts must be retightened after a certain distance of travel for safety reasons. This should also be done after 100 kilometres at the latest when changing to winter tyres.

For more information about changing and storing tyres, for phone numbers and for an overview of our tyre partners, please visit our tyre service page.