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Online customer support
Browse our frequently asked questions to get the answers you need, fast.
What is your question about?
How often does my vehicle need servicing? You can find this information in the Vehicle Maintenance Handbook or at the Online Office.Where can I consult the list of service and repair garages? To book an appointment at a service and repair garage you need to apply for your Preference Code either through the Online Office (website or app) or through the Driver Service Department. Through the Online Office request, you can see a map of the service and repair garages that are closest to the place you have selected.Do I need to physically carry the insurance receipt with me? It is not compulsory to carry with you if you drive within Spain, but we recommend that you keep it in the vehicle in case the State Security Forces request it and if they are unable to check it in their computer systems.How can I lodge an insurance claim? Insurance claims can be conveniently filed through the Online Office (website or APP) or through the Driver Service Department.How do I return a vehicle? To return a vehicle after the contract has finalised, you need to deliver it to the sites designated by LeasePlan. A different collection point can also be agreed to, however with the corresponding cost.
For the proper return of a vehicle, you can [check the guide here](targetSelf:/en-es/my-lease-car/return-your-car/).
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Refuel your lease car
Questions
I have forgotten my fuel card. How can I refuel now?
If you've forgotten your fuel card please pay in cash or with your private debit or credit card.
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Get in touch with us
General enquires
Call (+34) 91 91 161 10 from 9 a.m. and 6 p.m from Monday to Friday.
Client services
If you are a company client, please call (+34) 91 91 95 999 from 8.00 to 18.00.
Contact for clients
Send us an email and we'll reply within one working day.
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LeasePlan offices Spain
Make an appointment to visit our offices.
LeasePlan Barcelona
Plan routePlaza de Europa 9-11 Planta 1 A-D 08908 L'Hospitalet de Llobregat - Barcelona
LeasePlan Barcelona - Flexible
Plan routeAvenida de Barcelona, nº 274 08750 Molins de Rei - Barcelona
LeasePlan Santiago de Compostela
Plan routeC/ la Cierva, 17 A Nave PolÃgono Industrial El Tambre 15890 Santiago de Compostela - La Coruña
LeasePlan Valencia
Plan routeAvenida Picassent, nº33 PolÃgono Industrial Pla dels Olivars 46460 Silla - Valencia