Accidents & damage
The help you need, no matter where you are
If you’re involved in an accident or breakdown, your safety is our top priority. Use the information below to get the help you need, fast.
Need help now?
Accidents and breakdowns
Accidents can happen, no matter how careful you are. But if anything goes wrong, just contact us through Online Office.
- Complete a European Accident Statement
You can find your European Accident Statement in your glove compartment
- Take a picture
Take a picture of the other vehicle involved in the accident, including the licence plate
- Report the accident using Online office
Log in to Online office
Breakdowns
General damage
Have damage that doesn’t need immediate attention? Always report damage to LeasePlan: by phone or via Online Office. We will help you to find the nearest local service centre and schedule repairs.
Break-ins and theft
For theft first file a report with the police.
Next, alert LeasePlan: by phone or via Online Office. If you're not insured with LeasePlan, please inform your insurance company as well.
Send us an email and we will do our best to answer you within one business day.