What to do next when you’re in an accident

1 min to read Driving

After an accident, ensure everyone's safety first. Then, follow these 9 steps to a smooth insurance claim process.

Step 1

Make a detailed account of events, as it may be required for a witness statement.

Step 2:

Take down details of the other party involved in the accident, including a mobile phone number.

Step 3:

Get details of any witnesses to the accident (name, address, mobile number).

Step 4:

Make a note about any CCTV cameras in the area.

Step 5:

Check your dash cam footage is available (if you have one fitted).

Step 6:

Use your phone to take images or video of the incident and the surroundings as soon as it is safe to do.

Step 7:

Make a sketch of incident, including pre-accident positions, if you have some paper to hand. If you have smartphone, use a note-taking or drawing app to sketch the scene and intended route.

Step 8:

If the emergency services are called out, remember to write down any reference numbers or contact details they give you.

Step 9:

Call our DriverLine. We’re open 24 hours a day, seven days a week, so we’ll be here to help you. Give us all the information from steps 1 to 8 and tell us if you have a tracker/telematics device fitted, so we can use this for geo-positioning. Our team can then handle everything to do with your car or van. This can include dealing with your insurer, arranging repairs, sorting out a replacement vehicle and even helping with any medical issues that you have after the accident.

If you are a LeasePlan driver and you’ve been involved in an incident, call the DriverLine. Add this number to your phone today: 0345 250 0000

Published at May 23, 2024

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May 23, 2024