Accidents & Damage

If you have accident management in your contract, call our Driverline on 0345 250 0000 for support. If you do not have accident management in your contract, you will need to let your Fleet Manager or insurer know.

Chipped windscreens must be repaired as soon as possible. If neglected, chipped windscreens will eventually crack, becoming unroadworthy. We recommend you don't drive the vehicle if there's a crack in the windscreen. The windscreen does the important job of protecting the safety of everyone in the vehicle, and it can be considered a motoring offence to drive a vehicle with a cracked windscreen.

If your lease includes glass repair, please make an appointment (here) or call 0345 250 0000 at any time to make an appointment. Alternatively contact your insurer to arrange replacement.

If you have a maintenance contract, please do not book any service or repair directly with a servicing garage. All bookings must be made through the DriverLine on 0344 493 7659.

Our roadside assistance provider, the AA, is available as usual. Just call our DriverLine on 0344 493 7659.

There'll be a number you can call on the windscreen or in the rental pack you got at the start of the hire. You'll also need to report the accident to your insurance company.

If you have LeasePlan maintenance in your contract, you normally have breakdown included and this will cover you for European breakdowns.

You must inform us if you plan to travel overseas with your LP vehicle and if you experience a breakdown, we’ll put you in touch with the AA who will be able to guide you through what to do next. This also means if we get a request for work from the garage, we can authorise any repair work quickly.

Report it to the police. If you have accident management in your contract, call your Driverline on 0345 250 0000 and select the option to report accidents and damage. If you do not have accident management in your contract, you will need to let your Fleet Manager or insurance company know before then calling our Customer Service Team on 0345 250 0000.

Yes, the glass fitter will determine whether the glass is suitable for a repair.

All vehicles undergo an inspection in accordance with our Fair Wear and Tear guidelines. Any damage identified that's not compliant with Fair Wear and Tear is charged to you in accordance with your hire agreement.

Please refer to your terms and conditions and the Fair Wear and Tear guidelines. If you're still unhappy regarding the charges you have received, please call your DriverLine number to discuss this. If you don't know your DriverLine number, please call 0344 4937644.

If you have breakdown cover with LeasePlan, we can arrange for the AA to recover you.If you don't have breakdown cover, you can arrange for recovery yourself or we can send the AA out for you and then pass on that cost to you. Contact us for guidance by clicking on the orange contact icon in the bottom right corner of your screen and picking one of the contact methods, or if your vehicle is not roadworthy, please call 0344 493 5812 and select 1 for breakdown.