How can we help?
Frequently asked questions
Please select a topic
Questions
Can I get a spare charging card?
This varies depending on which network you're with, so it's best to check with your network's customer services.
How can I replace a lost or stolen charging card?
This is dependent on who your network provider is. Most will replace a stolen or lost card or encourage you to download the app, but it's best to contact your network's customer services.
I've forgotten or lost my charging card, how else can I pay?
You can often pay with your debit/credit card but in terms of the charging card, what happens next is dependent on the network you're with. We suggest contacting your network's customer services team.
When will I receive my electric vehicle charging card?
This varies depending on which network you're with, so it's best to check with your network's customer services.
Get in touch with us
Call your DriverLine on 0344 493 7644
You can talk to us Monday to Friday 9:00 - 17:00
Email us
Email us and we will be in touch