Report accident or damage

While the claim is processed, you still need to pay your usual monthly instalments.

Once the claim has been settled and your agreement has ended, you'll get a credit back for any rentals paid after the confirmed incident date.

If you have breakdown cover with LeasePlan, we can arrange for the AA to recover you.

If you don't have breakdown cover, you can arrange for recovery yourself or we can send the AA out for you and then pass on that cost to you.

Contact us for guidance by clicking on the orange contact icon in the bottom right corner of your screen and picking one of the contact methods, or if your vehicle is not roadworthy, please call 0344 493 5812 and select 1 for breakdown.

If you have LeasePlan maintenance in your contract, you normally have breakdown included and this will cover you for European breakdowns. You would have already informed us that you're travelling abroad, so if you breakdown, please let us know by calling 0344 493 5812, and we’ll put you in touch with the AA who will be able to guide you through what to do next. This also means if we get a request for work from the garage, we can authorise any repair work as swiftly as possible.

If you arrange your own maintenance, please arrange to get the vehicle repaired at a dealership garage using manufacturer approved parts. If there isn't a dealership garage nearby, please contact us for guidance by clicking on the speech bubble on the screen and pick one of the contact methods.

You will need to let your insurer know and if possible, get your car repaired at a main dealer. If you have a maintenance contract, you can book this directly through LeasePlan.

If you arrange your own maintenance, you can arrange the repairs yourself at a VAT registered garage. Do remember to keep a copy of the work you've had done as we'll need to see this once your contract has ended.

If your car gets written off (declared a total loss), you'll need to let your insurers know. Your insurer will then need to contact LeasePlan by emailing totalloss@leaseplan.co.uk confirming the incident date, category of loss and last known mileage.

Depending on your insurance policy, some may look to replace the vehicle and some will look to settle the agreement. We recommend that you speak with your broker at this point to discuss a possible replacement vehicle should the vehicle be deemed a total loss and can't be repaired or replaced.

It's important to remember to make sure the old agreement has been settled before entering into a new agreement.

If you need to get in touch with us, please call 0344 493 5812.

Rental charges will continue to be applied and will need to be paid until we get the settlement figure. Once the agreement has been terminated, any charges applied in the period after the incident date will be refunded as applicable.

Excess mileage charges may also apply if you've gone over the agreed mileage stated in your contract. This will be pro-rated, so if you have a 12,000 mile annual allowance in your agreement, and you've had the car 18 months, anything over 18,000 miles will be charged.