Breakdown support

Question 1

How do I know if breakdown is included in my agreement?

LeasePlan · Accepted Answer

The 'Breakdown' option will appear on your [My LeasePlan](targetBlank:https://my.portal.leaseplan.com/en-gb/my/login/) dashboard if it is included in your contract, as seen below.

![](/-/media/ayvens/public/gb/support/customer/50ef88bd-fef2-48f0-a44c-47d3e9bf5648.png)

If you don't have access to My LeasePlan, breakdown is included within the LeasePlan maintenance cover. If you are unsure whether you have maintenance included, contact us using the orange icon below to the right.

Question 2

How long should I expect to wait for breakdown assistance?

LeasePlan · Accepted Answer

On average The AA attend our vehicles in 60 mins.
 This time could be affected by external factors such as location, weather, traffic etc. The AA will prioritise breakdowns depending on the situation - like if you're in a safe location - so it may take longer if there are those in urgent need.

Question 3

If my vehicle is undriveable, can I get it recovered?

LeasePlan · Accepted Answer

If you have breakdown cover with LeasePlan, we can arrange for the AA to recover your vehicle.

If you don't have breakdown cover, you can arrange for recovery yourself or we can send the AA out for you and then pass on that cost to you.

Contact us for guidance by clicking on the orange contact icon in the bottom right corner of your screen and picking one of the contact methods, or if your vehicle is not roadworthy, please call 0344 493 5812 and select 1 for breakdown.

Question 4

I'm outside of the UK and have broken down or had an accident abroad.  What should I do?

LeasePlan · Accepted Answer

Before travelling, please ensure that you contact us for the VE103 document which you'll need to travel in your vehicle as you're not the registered owner. You can request this information [here](targetSelf:https://leaseplan.foreigntravel.driveronline247.com/), there will be a small admin fee for this.

The 'Breakdown' option can be found on the front page of [MyLeasePlan ](targetBlank:https://my.portal.leaseplan.com/en-gb/my/login/)(if included in your contract).

![](/-/media/ayvens/public/gb/support/customer/2311ab17-6563-47fd-aee2-54202c207c56.png)

If you have LeasePlan maintenance in your contract, you normally have breakdown included and this will cover you for European breakdowns.

You must let us know if you plan to travel overseas with your LeasePlan vehicle at least two weeks before you travel. If your vehicle has a breakdown, we’ll put you in touch with the AA who will be able to guide you through what to do next. This also means if we get a request for work from the garage, we can authorise any repair work quickly. The AA will arrange getting your vehicle back home where needed.

If you don't have maintenance cover with us, please get in touch with a breakdown provider of your choice.

Question 5

I've broken down in the UK, what should I do?

LeasePlan · Accepted Answer

If you have breakdown cover with us, call 0344 493 5812 and press option 1 for breakdown.

If you don't have breakdown cover with us, please reach out to a breakdown provider of your own choice for assistance.

Question 6

I've lost my keys. I need to get into my vehicle and need to get a new set, what do I do?

LeasePlan · Accepted Answer

If you need immediate access to your vehicle, cannot locate a spare key, and your contract includes breakdown or recovery with LP Assist, please call 0344 493 5812 and press 1 for breakdown assistance.

If you don't have breakdown cover with LeasePlan, please contact your breakdown provider.

If you have access to your vehicle using the spare keys, you'll need an authorisation letter from us to get new keys from the manufacturer.

Question 7

I've put the wrong fuel in my vehicle (petrol / diesel). What do I do?

LeasePlan · Accepted Answer

**Do not start the engine!**

If you put the wrong fuel in your vehicle, and you have breakdown cover in your contract, call our team on 0344 493 5812 and select the breakdown option (1).

To check if breakdown is included in your contract, please log in to My LeasePlan and check the Contract Summary page, check your contract or call your broker to check.

Otherwise, we recommend you call your own breakdown service provider to arrange recovery.

As this is a driver error - we'll have to pass on the costs of any repairs to you, so **please ensure you don't start the engine** as it won't just be draining and flushing through the fuel but fixing any damage to the engine.

Question 8

My vehicle can't be fixed by the roadside, what should I do?

LeasePlan · Accepted Answer

If your vehicle cannot be fixed at the roadside, the AA will arrange recovery into our preferred garage network.

You're also entitled to a free 24 hour replacement vehicle which you should request from the AA directly if required.

LeasePlan will update you daily with progress on your repair. If you have any questions, please call your Driverline.

Question 9

The AA have taken my vehicle to my home, what should I do?

LeasePlan · Accepted Answer

If the AA have not organised getting your vehicle to a repair shop, please call your LeasePlan Driverline for us to arrange this.

Question 10

The garage hasn't accepted my vehicle and it has been taken into storage-  what should I do?

LeasePlan · Accepted Answer

The AA will work with LeasePlan to make any recovery arrangements.

If you have not heard from us, please call your LeasePlan Driverline for an update.

Question 11

What's included in my breakdown cover?

LeasePlan · Accepted Answer

If you have maintenance cover or have just included breakdown cover in your contract, LeasePlan has partnered with AA, to provide the highest level breakdown assistance. This includes;

- Support 24 hours a day, 365 days a year
- Roadside repair whenever possible with 4 out of 5 cases fixed at the roadside (source: AA data, 06/23).
- Recovery of the vehicle and up to eight people to an onward destination and free-of-charge relief vehicle for the first 24 hours.
- Home breakdown support.
- European roadside repair, recovery and repatriation. Onward travel including car hire for 24 hours. Foreign travel documentation service (subject to a document fee).

To arrange breakdown assistance, or get in touch using the orange icon below to the right.

Frequently asked questions

Breakdown

Accidents, damage & theft

Ayvens Launch

Breakdown

Contract & documents

Customer Due Dilligence

Driving Electric

End of Contract

Fuel & charging

Invoices & payments

Maintain the vehicle

My LeasePlan login support

Order and delivery

Permits, fines & cherished plates

Support

Breakdown support

Breakdown support

Flat tyre

Replacement vehicle