Frequently asked questions
We would like to keep you on the move. Anytime. Anywhere.
When ordering your vehicle, you can add the electric charger option to your rental. Not all properties are suitable for an electric charger installation, but this is something our suppliers can advise on.
Wherever possible, our supliers will install an untethered unit (where you plug into it with the car cable, rather than one with a cable hard wired in). They'll give technical support, service and warranty for three years, and they can control your unit remotely if something goes wrong with it. This charger will be yours to own and you can get more help with apps allowing you to monitor your usage and costs. The unit can be mounted either indoors or outside.
There are several different types of sockets used in the UK. What you have will be loosely based on the manufacturer:
Type 2 - is the standard for European and Asian vehicles from 2018 onwards and can charge at a level of up to 43kW.
CCS - widely used in Europe, this is a version of type 2 connector with two additional power contacts. It allows very fast charging. The socket is always combined with either a type 2 or 1 socket
CHAdeMO - mainly used in older vehicles and the Nissan Leaf and the Mitsubishi Outlander.
Tesla uses its own Tesla connector standard although adapters are available.
Once you know what types of chargepoint your vehicle can use, it will help you filter by charger type when planning your route.