Frequently asked questions
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Questions
Can I get a spare charging card?
This varies depending on which network you're with, so it's best to check with your network's customer services.
How can I replace a lost or stolen charging card?
This is dependent on who your network provider is. Most will replace a stolen or lost card or encourage you to download the app, but it's best to contact your network's customer services.
I've forgotten or lost my charging card, how else can I pay?
You can often pay with your debit/credit card but in terms of the charging card, what happens next is dependent on the network you're with. We suggest contacting your network's customer services team.
When will I receive my electric vehicle charging card?
This varies depending on which network you're with, so it's best to check with your network's customer services.