Frequently asked questions
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Questions
I have maintenance cover but I've been charged for work?
For details of what's included in our maintenance package, see FAQ "What does maintenance cover include?" We have a handful of exclusions for vehicle maintenance and you'll be recharged for any costs incurred on these exclusions.
These include:
- Repair or replace parts where there's driver error, damage or negligence (including misfuelling and frost damage).
- Tyre damage from misuse. This includes bulges or tyre wall damage from kerbing which will be repaired or replaced but the costs will be recharged.
- Repairs from accidents (whether at fault or not), impacts, vandalism, theft or misuse as this should be covered by your insurer.
- Missing or broken items such as badges or wheel trims.
- Vandalised or stolen wheels, tyres or mechanical parts as this should be covered by your insurer.
- Lubricants, AdBlue or fluid top-ups between service intervals.
- Vehicle glass.
- Adding or removing artwork or lettering.
- Washing, frost damage, valeting or waxing.
LeasePlan approved garages and tyre fitters must be used, and all work has to be authorised by LeasePlan before it begins.