Maintenance

If you have a Contract Hire, Personal Contract Hire or Finance Lease agreement, you can ask your broker to add maintenance cover to your contract anytime/during the first 12 months.

Adding ‘AdBlue’ to your vehicle is the driver’s responsibility. It won’t be covered as part of your LeasePlan service maintenance. To minimise nitrogen oxide emissions, regulations (Euro 6) were introduced in 2016 that mean Diesel Exhaust Fluid (Ad Blue) is now added to vehicles. Typical consumption seems to be around a litre of Ad Blue for every 600 miles, but this will vary between vehicles and driving style. Based on an average tank size of 10 litres, this should last around 6,000 miles.

You will know when your AD Blue level starts to run low when you get a dashboard warning, your car’s handbook will tell you how to refill. If you run out of Ad Blue, 5 litres should be enough to get it up and running.

To check if Maintenance is included in your contract, please log in to My LeasePlan and check the Contract summary page.

You’ll only be able to log in to MyLeasePlan if you have received an invitation email. If you have received the invitation email, you can log in to MyLeasePlan here. If you have not yet received this email, please use the online chat feature below to talk to one of our team

For details of what's included in our maintenance package, see FAQ "What does maintenance cover include?" We have a handful of exclusions for vehicle maintenance and you'll be recharged for any costs incurred on these exclusions.

These include:

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  Repair or replace parts where there's driver error, damage or negligence (including misfuelling and frost damage).
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  Tyre damage from misuse. This includes bulges or tyre wall damage from kerbing which will be repaired or replaced but the costs will be recharged.
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  Repairs from accidents (whether at fault or not), impacts, vandalism, theft or misuse as this should be covered by your insurer.
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  Missing or broken items such as badges or wheel trims.
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  Vandalised or stolen wheels, tyres or mechanical parts as this should be covered by your insurer.
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  Lubricants, AdBlue or fluid top-ups between service intervals.
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  Vehicle glass.
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  Adding or removing artwork or lettering.
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  Washing, frost damage, valeting or waxing.

LeasePlan approved garages and tyre fitters must be used, and all work has to be authorised by LeasePlan before it begins.

We created LeasePlan Maintenance to give our customers peace of mind. With one fixed monthly payment, you get:

• Online booking any time with our approved garages

• All scheduled servicing and routine maintenance to protect the warranty and ensure the vehicle operates safely.

• All mechanical repairs or replacements including ‘unexpected’ costs, such as a new clutch or gearbox.

• All electrical repairs or replacements.

• Tyre replacements for anything except tyres damaged through driver misuse (so this includes normal tyre wear, punctures and blow-outs). Replacement tyre repair canisters for cars with no spare wheel.

• Replacement of items failing due to normal wear and tear, including bulbs, batteries, brakes, exhausts and wiper blades.

• MOT tests (from three years onwards).

• Cars can be collected for servicing from, and delivered to, a home or office, if booked online.

We have a handful of exclusions for vehicle maintenance:

• Repair or replacement of parts due to driver error, damage or negligence (including misfuelling).

• Tyres damaged due to misuse.

• Repairs due to accidents (whether at fault or not), impacts, vandalism, theft or misuse. This should be covered by insurance.

• Missing or broken items (such as badges or wheel trims).

• Vandalised or stolen wheels, tyres or mechanical parts.

• Lubricants, AdBlue or fluid top-ups between service intervals.

• Vehicle glass.

• Adding or removing artwork or lettering.

• Washing, frost damage, valeting or waxing.

LeasePlan approved garages and tyre fitters must be used – and all work has to be authorised by LeasePlan before it begins.

If your vehicle isn’t fit and appropriate to be used on the road (roadworthy), you could face three penalty points, a fine of up to £2,500 or a driving ban. Your insurance can also be invalidated if you have an accident and the reason for the accident is due to the vehicle being unroadworthy.

To be roadworthy, please ensure your windscreen, windows, mirrors, reflectors and number plates are clean and you have working lights and brakes before you start any journey.

In addition, you must have fluid in your windscreen washer bottle, and your tyres need to be correctly inflated with enough tread depth and without cuts or other defects.

You should also carry out regular checks with your vehicle’s handbook which explains what to look at and when. This includes your oil, radiator level, brake fluid and battery.

If you drive a diesel vehicle, please check the FAQ above on AdBlue and DPFs for important maintenance information.