Frequently asked questions
We would like to keep you on the move. Anytime. Anywhere.
If you have maintenance included in your contract, you can book a service appointment by logging into My LeasePlan and choosing the ‘Book maintenance’ option. To change or cancel an appointment in My LeasePlan you can click on the ‘Timeline’ to view the appointment details and make any changes you need.
If you’re not sure if you have maintenance cover with us, please check your contract or login to My LeasePlan and check if the ‘Book maintenance’ option is available as shown below.
If you don’t have access to My LeasePlan yet, please call us by clicking on the orange icon below and select the ‘Call’ option and we’ll get your appointment booked for you.
If you don’t have maintenance, you can take your vehicle to any main dealer or independent garage to be serviced so long as:
- The garage is a VAT registered business.
- Any parts replaced are manufacturer approved.
- They give you paperwork showing the work was carried out. Please keep this safe and return it in the vehicle at end of the contract (if applicable).
You’ll only be able to log in to MyLeasePlan if you have received an invitation email. If you have received the invitation email, you can log in to MyLeasePlan here. If you have not yet received this email, please use the online chat feature below to talk to one of our team
The garage should keep you updated, but feel free to also contact them if necessary. You can find the garage contact information in your booking details either in your confirmation email or by logging into My LeasePlan and checking your Timeline page.
For a standard service most vehicles are returned on the same day, but if repairs are needed it can take longer. If this is the case, we'll let you know as soon as possible so you can make alternative arrangements.
A courtesy vehicle may be available but we can’t promise a like for like vehicle. We can arrange a hire vehicle if you need one, but this will be chargeable if you don't have replacement vehicle cover included in the contract.
Most vehicles these days are not delivered with service books as the service records are held online or on the vehicle itself (usually only available at main dealers). So please keep a copy of your receipt or job sheet as proof of service history. If you do have a service book, please remember to get it stamped.
Yes, it's vital to maintain your MOT/service regardless of what your mileage is.
If you've booked your appointment online or through the booking line, you should have received an email reminder with what you need to do. Details about your appointment can also be viewed in My LeasePlan.
If you arranged to deliver the vehicle to the garage, they usually need it delivered by 9am.
All work carried out by the garage will need to be authorised by LeasePlan, so we can verify the work is needed, and make sure it's completed to the standards we expect, so you'll need to allow additional time for your appointment.
If this happens, the garage will let you know what the issue is and how long repairs will take. If you have replacement vehicle cover with us, we can arrange a replacement vehicle for you (which may not be like-for-like).
If you don't have this cover with us, you can ask the garage if they have a vehicle you can make use of during that time. There may be a cost associated with replacement vehicles if you do not have this cover.
Sometimes more complex work needs to be carried out and the vehicle cannot be returned on the same day. If that happens, we'll let you know what the delays are caused by, and keep you updated on repair progress and when you can expect to collect your vehicle. Our aim is to get you and your vehicle reunited as soon as we can.
You can find this information in the vehicle handbook or you can call your local main dealer or visit their website to confirm this.
If you have maintenance included in your contract, you can book a service appointment by logging into 'My LeasePlan' and selecting the 'Book maintenance' option. Garage options will be provided so you can select where you'd like to go.
If you're not sure if you have maintenance cover, please check your contract or login to My LeasePlan and check if the 'Book maintenance' option is available as shown below.
If you don't have access to My LeasePlan yet, please call us by clicking on the orange icon in the bottom right corner and select the 'Call' option, and we'll get your appointment booked for you.
If you don't have maintenance in your contract with us, you can take your vehicle to any main dealer or independent garage to be serviced so long as:
- The garage is a VAT registered business.
- Any parts replaced are manufacturer approved.
- They give you paperwork showing the work was carried out. Please keep this safe and return it in the vehicle at end of the contract (if applicable).
Select Book Maintenance & Repair on the Dashboard screen, as seen below, and see which garages are available near you.
If you need any help to log in, please contact your DriverLine.
If you don’t have maintenance, you can take your vehicle to any main dealer or independent garage to be serviced as long as:
- The garage is a VAT registered business.
- Any parts replaced are manufacturer approved.
- They give you paperwork showing the work was carried out. Please keep this safe and return it in the vehicle at end of the contract (if applicable).
You’ll only be able to log in to MyLeasePlan if you have received an invitation email. If you have received the invitation email, you can log in to MyLeasePlan here. If you have not yet received this email, please use the online chat feature below to talk to one of our team