Fines

We can supply a third party authorisation letter to allow you to dispute the fine. Some authorities also allow you to contest a fine online; you should check the relevant authority's website to see if this is possible. If you would like to do this, please contact us by clicking on the orange icon on the bottom right of the screen.

Usually, there will be a sign displayed by the entrance of the car park explaining who the car park is for and if there are time limits on how long you can stay as well as information on any charges or free periods that may apply. Other signs in and around the car park may also offer more information.

This seems to be a timing issue, so we'll need to double check this.

Please contact us for guidance by clicking on the orange icon on the bottom right of the screen.

We'll need to investigate this to see if it’s an issuing authority or LeasePlan error.

Please contact us for guidance by clicking on the orange icon on the bottom right of the screen.

If you get a parking fine, please follow the instructions within and pay. You don't need to pay us unless you have received a recharge invoice.

We’ll send a fine on if we need to transfer it to you as the person in charge of the vehicle at the time. You have two options:

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  If you believe the fine was fair, please pay the amount charged.
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  If you feel you have grounds to appeal the charge, please contact the authority who issued the notice by following the steps on the notice.

If you get an invoice from us for a fine/PCN we've already paid, it's because legislation means that for some PCNs the registered keeper (LeasePlan) has to pay, and this then gets recharged to you.

If you haven't already paid, then no.

If you have paid, or we've paid for you, once we’ve received official confirmation and the refund has been received, we’ll issue the credit via your customer account. If you’ve not received this after six weeks, please contact us by clicking on the orange icon on the bottom right of the screen.

If someone else was driving your car, but you were issued a Penalty Charge Notice (PCN), you can transfer liability and ensure that the person driving pays the PCN. You can appeal to the PCN and pass on the details of the person who was driving your vehicle at the time - including their name and address. The details of the PCN enforcer will be within the PCN.

This is a fee that drivers must pay when entering central London and it's currently set at £15 per day. Even if you enter the zone 10 times on the same day, you only need to pay the fee once for that day.

It covers approximately the area from Kings Cross in the north to Vauxhall in the south, and Paddington in the west to Whitechapel in the east. All roads around the perimeter of the zone are monitored by Automatic Number Plate Recognition (ANPR) cameras.

The charge applies seven days a week between 7:00 am and 10:00 pm.

There is no charge on Christmas Day.

Drivers of electric vehicles as well as certain PHEV models don't need to pay the charge but must register their EV online before travelling into London..

If you can prove you live within the C-Charge zone, you're entitled to a 90% residents’ discount.

The below are exempt from the Congestion Charge completely, but do have to pay a £10 annual registration fee:

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  Disabled drivers with a Blue Badge
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  Cars that emit 75g/km or less of CO2
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  Electric car drivers (and any other zero-emissions vehicles)
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  Vehicles with nine or more seats
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  Motorised tricycles
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  Motorcycle riders do not have to pay the C-Charge nor register for an exemption.

You can pay the Congestion Charge online on the TFL website. There are also around 100 blue and red self-service machines in car parks inside the zone which accept credit and debit cards but not cash.

Regular users can also register for automatic payment (autopay) which provides a discount of £1 per day.

If you don't pay by midnight the day after you drive in the C-Charge zone, you’ll get a Penalty Charge Notice (PCN) of £130 or £65 if you pay within 14 days.

For more information, please visit the government page about Congestion Charge.

This is a penalty charge notice (PCN) if you've failed to follow parking regulations, however, this can also be applied if you've driven in a bus lane or stopped in a yellow box junction (particularly in London).

It can either be paid, appealed or cancelled depending on the situation and outcome. You'll normally get it in the post, or it could be displayed on your windscreen or handed to you by a ticket officer. Normally, if you agree to pay, the total figure will be halved as long as you pay within the first 14 days of getting it, and payment is typically made online. You have 28 days to pay or file an appeal should you wish to do so.

This will not result in any points on your licence.

If left unpaid, you might have to attend a county court or you could be pursued by bailiffs as a PCN is viewed as a civil debt.

LeasePlan will pay a fine or PCN and send you an invoice in two situations:

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  There are some fines where legislation dictates that the registered keeper (in this case LeasePlan UK Ltd) must pay. (For example, LeasePlan is obliged to pay all congestion charge fines, some bus lane fines and the second notification of private parking charge notices).

Or:

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  Your employer has taken the decision to request that LeasePlan pays all fines or PCNs. If in doubt, please speak to your Fleet Manager or HR department. If LeasePlan has paid a fine or PCN, there may be an admin fee applied as agreed in the terms and conditions of your/your employer's contract with LeasePlan.

The admin fee is charged as processing fines is quite a big job. If your fine gets successfully disputed, we'll refund the admin fee.