Tyres

Question 1

Can I add tyre cover to my agreement

LeasePlan · Accepted Answer

If you have a Contract Hire, Personal Contract Hire or Finance Lease agreement, please contact your broker to add tyres to your contract anytime/during the first 12 months.

If you need to find out who your broker is, and how to contact them, log into [My LeasePlan](targetBlank:https://my.portal.leaseplan.com/en-gb/my/login/) and check the Contract Summary page.

Question 2

Can I get my tyres replaced when my car is in for a service or MOT?

LeasePlan · Accepted Answer

We recommend regularly checking your tyres and booking a replacement well in advance - rather than waiting until a service or MOT as not all service centres are able to replace tyres. If, however, your tyres reach or go beyond the legal limit, and you have a maintenance package with us, we may be able to authorise the garage to replace your tyres or arrange for an emergency appointment for you to have your tyres changed, however, please bear in mind there may be additional costs applied that will be recharged to you.

If you don't have a maintenance package included in your contract with us, please visit a VAT-registered garage of your own choice. Remember to keep all receipts on you for any work done to the vehicle, as we may request this at the end of your contract.

Question 3

Can I have my tyres replaced at my home or office, or do I need to go to a tyre centre?

LeasePlan · Accepted Answer

If you have a maintenance package with us, we can arrange a mobile fitter to attend your home or office location - please ensure you have a safe space to enable our technician to work safely on your vehicle such as a flat drive way or office/site car park. Please also ensure your keys and your vehicle are easily accessible at the time the technician is expected.

If you don't have a maintenance package included in your contract with us, and need replacement tyres, please visit a VAT-registered garage of your own choice. Remember to keep all receipts on you for any work done to the vehicle, as we may request this at the end of your contract.

Question 4

Can I reclaim costs if I get my tyre changed without using the tyre line?

LeasePlan · Accepted Answer

If you have a maintenance package with us, LeasePlan has a UK wide tyre fitting network and you must use our service and supplier network for maintenance and tyres. If you choose to arrange for tyre fitment outside of our network and/or arrange for payment yourself, despite having the maintenance package, we may not reimburse your costs and if we do we will only reimburse to the amount that we would have incurred through our own network.

If you don't have a maintenance package included in your contract with us, please visit a VAT-registered garage of your own choice. Remember to keep all receipts on you for any work done to the vehicle, as we may request this at the end of your contract.

Question 5

Can I replace my tyres with winter or all season tyres?

LeasePlan · Accepted Answer

If you have a maintenance package with us, all tyre upgrades - including changing to winter or all season tyres - will need to be approved in advance. We may need to change your contract and increase the cost as these tyres are generally more expensive and don't last as long.

Getting winter or all-season tyres is dependent on your contract, so please do check this if you're not sure whether you have this cover. If this is not part of your contract, but you choose to get winter tyres, please be aware that when you return the vehicle to us, winter tyres will need to be removed.

If you don't have a maintenance package included in your contract with us, and need replacement tyres, please visit a VAT-registered garage of your own choice. Remember to keep all receipts on you for any work done to the vehicle, as we may request this at the end of your contract.

Question 6

Do you carry out puncture repairs?

LeasePlan · Accepted Answer

If you have a maintenance package with us, to help with tyre availability, reduce reliance on a stressed supply chain and reduce our environmental footprint, we adopt a ‘repair first’ approach, so when it is safe and legal to do so, we will carry out puncture repairs.

If you don't have a maintenance package included in your contract with us, please visit a VAT-registered garage of your own choice. Remember to keep all receipts on you for any work done to the vehicle, as we may request this at the end of your contract.

Question 7

How can I book or change a tyre appointment?

LeasePlan · Accepted Answer

If you have a maintenance contract with us, you can book your tyre appointment by logging into [My LeasePlan](targetBlank:https://my.portal.leaseplan.com/en-gb/my/login/ "https://my.portal.leaseplan.com/en-gb/my/login/") and choosing the 'Book tyres' option.

If you don't have access to My LeasePlan, please call us by clicking on the orange box in the bottom right corner and select the 'call' option, and we'll get the appointment booked for you.

If you're not sure if you have maintenance cover with us, please check your contract or login to [My LeasePlan](targetBlank:https://my.portal.leaseplan.com/en-lp/my/login/ "https://my.portal.leaseplan.com/en-lp/my/login/") and check if the 'Book tyres' option is available to you - as shown below.

If you don't have cover with us, please go ahead and book your own appointment at a VAT-registered garage. Please remember to keep all receipts/evidence of the work you've had done on the vehicle as we may ask for this at the end of your contract.

![](/-/media/ayvens/public/gb/support/customer/2a17f37c-78bd-4bec-9712-84d68083beb0.png)

You’ll only be able to log in to MyLeasePlan if you have received an invitation email. If you have received the invitation email, you can log in to MyLeasePlan [here](targetBlank:http://my.portal.leaseplan.com/en-gb/my/login/). If you have not yet received this email, please use the online chat feature below to talk to one of our team

Question 8

How can I check if I have tyre cover?

LeasePlan · Accepted Answer

To check if tyres cover is included in your contract, please log in to [My LeasePlan](targetBlank:https://my.portal.leaseplan.com/en-gb/my/login/) and check the Contract Summary page.

Question 9

How do I find my tyre size?

LeasePlan · Accepted Answer

The tyre size is printed on the side wall of every tyre. We recommend taking a picture of your tyres in case you ever need it.

Tyre sizes follow a defined format. For example, a tyre size of 205/55 R17 96W means the following:

![](/-/media/ayvens/public/gb/support/customer/f80a8b92-50e2-4b25-9427-19ddbd0e4018.jpg)

Question 10

How do I get a replacement puncture repair kit?

LeasePlan · Accepted Answer

If you've used the puncture repair kit supplied with your vehicle and need a replacement, you can get one from your nearest main dealer.

If you have a maintained contract with LeasePlan, we will cover the cost. If not, you will need to purchase this yourself.

Question 11

How long does it take to arrange a tyre booking?

LeasePlan · Accepted Answer

**If you have a maintenance package with us**, you should allow at least 48 hrs to make your booking (its always better to make it longer if possible). We may be able to arrange something sooner if you have tyre damage or your tyres are below the legal limit, but there may be a delay at the fitting centre if your tyre needs to be ordered, and in some cases - additional costs - such as an emergency or short notice call- out charge. These together with any damage deemed to be due to driver negligence, will be recharged. Click here for the FAQ - what's included in my tyre cover?

**If you don't have a maintenance package** included in your contract with us, and need replacement tyres, please visit a VAT-registered garage of your own choice. Remember to keep all receipts on you for any work done to the vehicle, as we may request this at the end of your contract.

Question 12

I have a puncture - what should I do ?

LeasePlan · Accepted Answer

If you have a puncture or your tyre is damaged, and you have a maintenance package with us, please contact our tyre booking line to arrange for a replacement as soon as possible.

If you're in an emergency situation, please contact our breakdown service who will be able to recover you to one of our network of preferred tyre centres - please bear in mind that they may not have a suitable tyre for your vehicle available immediately so there may be a delay whilst they order them in.

If this is the case, and all options have been exhausted, as a last resort, you may need to seek alternative transport until we're able to book you in for replacement tyres.

If you don't have a maintenance package included in your contract with us, please visit a VAT-registered garage of your own choice. Remember to keep all receipts on you for any work done to the vehicle, as we may request this at the end of your contract.

Question 13

If one of my tyres needs changing will you replace the other one on the same axle?

LeasePlan · Accepted Answer

To minimise downtime and to ensure you are back on the road asap - where it is safe and legal to do so we fit may different tyres to those already on your vehicle - we will always fit tyres that are suitable for your vehicle and we will ensure that if a vehicle or tyre manufacturer mandates a specific tyre brand for your vehicle or that tyres need to be matched across an axle we will follow that requirement.

The above is for those who have a maintenance package with us. If you don't, please visit a VAT-registered garage of your own choice. Remember to keep all receipts on you for any work done to the vehicle, as we may request this at the end of your contract.

Question 14

I've had a puncture, what should I do

LeasePlan · Accepted Answer

If you have maintenance cover with us, call our team on 0344 493 5812 and select the breakdown option (1). If you have a spare tyre, they can change it for you, or, if possible, they'll take you to the closest LeasePlan-approved tyre fitter for a replacement.

If you don't have maintenance cover, please seek assistance and ensure that the garage you go to is VAT-registered.

It's dangerous to change your own tyre by the side of a busy road, so if you're doing this yourself, please ensure it's safe to do so.

Question 15

My car has failed its MOT because the tyres are illegal – what should I do?

LeasePlan · Accepted Answer

We recommend regularly checking your tyres and booking well in advance  - particularly in advance of an MOT, as not all MOT test centres are able to replace tyres. If however, your tyres do reach or go beyond the legal limit, and you have a maintenance package with us, we may be able to authorise the MOT test centre to replace your tyres or arrange for an  emergency appointment for you to have your tyres changed - however, please bear in mind there may be additional costs applied that will be recharged to you.

**If you don't have a maintenance package** included in your contract with us, please visit a VAT-registered garage of your own choice. Remember to keep all receipts on you for any work done to the vehicle, as we may request this at the end of your contract.

Question 16

My tyre can't be fixed by the roadside, what should I do?

LeasePlan · Accepted Answer

If your tyre can't be fixed or changed at the roadside, the AA will arrange recovery into our preferred garage network. You're also entitled to a free 24 hour replacement vehicle which you should request from the AA directly if required.

LeasePlan will update you daily with progress on your repair. If you have any questions, please call your Driverline.

Question 17

My tyres are below the legal limit what should I do?

LeasePlan · Accepted Answer

We recommend regularly checking your tyres and booking well in advance to avoid this. However,  if your tyres have reached or go beyond the legal limit, and you have a maintenance package with us, we may be able to arrange an emergency appointment for you to have your tyres changed, but please bear in mind there may be additional costs applied that will be recharged to you.

If you don't have a maintenance package included in your contract with us, please visit a VAT-registered garage of your own choice. Remember to keep all receipts on you for any work done to the vehicle, as we may request this at the end of your contract.

Question 18

What are run flat tyres and how do I know if my tyre is one?

LeasePlan · Accepted Answer

Run flat tyres allow you to continue driving (about 50 miles at 50 mph) with reduced tyre pressure. They have a reinforced sidewall as an extra barrier against wear and tear so the tyre can support extra weight.

If you need to identify a run flat tyre, these are the tell-tale codes found on the most common brands:

- Bridgestone - ROF, RFT, RSC
- Pirelli - RSC
- Michelin - ZP
- Goodyear - ROF, EMT
- Dunlop - DSST, ROF
- Continental - SSR

Question 19

What do you need to know from me when I book my tyres ?

LeasePlan · Accepted Answer

**If you have a maintenance package with us**, we'll need to know your vehicle registration number and mileage as well as the tyre size and make of the tyre that needs replacing on your vehicle; bear in mind that the tyre sizes may be different on the front and rear and the makes may also be different on the vehicle.

We'll also ask you what work needs doing, your location and preferred date for an appointment.

Please also ensure that you give us a contact number for any issues or updates we need to make you aware of.

**If you don't have a maintenance package included in your contract with us**, and need replacement tyres, please visit a VAT-registered garage of your own choice. Remember to keep all receipts on you for any work done to the vehicle, as we may request this at the end of your contract.

Question 20

What factors affect the life of my tyre?

LeasePlan · Accepted Answer

- Speed and driving style: winding roads, rapid acceleration and harsh braking can all impose undue stresses on the tyre which can reduce its lifespan. At 120 Km/h, a tyre wears out twice as fast as it does at 70Km/h.
- Overloading or under-inflating a tyre by 20% reduces its lifespan by around 26%.
- Shocks: hitting kerbs, driving fast over potholes, large stones and other obstacles can be the cause of tyre damage that's not always immediately apparent.

Question 21

What tyre makes will you fit to my vehicle ?

LeasePlan · Accepted Answer

**If you have a maintenance package with us,** LeasePlan will fit tyres from our preferred premium brand partners - Goodyear, Hankook, Yokohama and Michelin to minimise downtime and ensure you are back on the road asap. This may mean that where it's safe and legal to do so, we fit different tyres to those already on your vehicle - we will always fit tyres that are suitable for your vehicle and we'll ensure that if a vehicle or tyre manufacturer mandates a specific tyre brand for your vehicle, we will follow that requirement.

**If you don't have a maintenance package** included in your contract with us, and need replacement tyres, please visit a VAT-registered garage of your own choice. Remember to keep all receipts on you for any work done to the vehicle, as we may request this at the end of your contract.

Question 22

What’s included and excluded in my tyre cover?

LeasePlan · Accepted Answer

**If you have a maintenance package with us**, we'll replace your tyres with the same or equivalent tyres when replacement is required through normal wear and tear or puncture damage. We'll also include associated tyre fitting and mobile costs, however we cannot cover costs for misuse / abuse - including sidewall damage or any additional costs incurred as a result of tyres being allowed to go below the legal limit.

**If you don't have a maintenance package** included in your contract with us, and need replacement tyres, please visit a VAT-registered garage of your own choice. Remember to keep all receipts on you for any work done to the vehicle, as we may request this at the end of your contract.

Question 23

When should I book my tyre replacement?

LeasePlan · Accepted Answer

If you have a maintenance package with us, please book your tyre replacement as soon as you notice that the tyres are reaching 2mm - there are small markers within the tyre tread that indicate that your tyres are at this level - this will ensure we are able to arrange an appointment and organise the right tyres to be available.

Legally, you must have a minimum tread depth of 1.6mm in a continuous band around the central three quarters of the tyre. To help you judge how much tread you have on your vehicle tyres, manufacturers often mould tread bars at roughly 1.6mm.

At LeasePlan, we change tyres at 2mm as standard, so you should never be on illegal tyres as long as you check them regularly. You can also check the tread depth simply by using a 20p coin as the image shows, but if you’re not sure, pop into one of our approved tyre centres and they'll check them for free.

If you don't have a maintenance package included in your contract with us, and need replacement tyres, please visit a VAT-registered garage of your own choice. Remember to keep all receipts on you for any work done to the vehicle, as we may request this at the end of your contract.

Emergency or short notice call-out charges and any damage deemed to be due to driver negligence, will be recharged. Click here for the FAQ - "[what does tyre cover include?](targetSelf:https://support.leaseplan.com/en-GB/article?id=202200000002911)"

Question 24

When will you replace my tyres? At what tread depth?

LeasePlan · Accepted Answer

The legal limit to replace tyres is when they reach 1.6mm across the central three quarters of the tyres tread. If you have a maintenance package with us, LeasePlan will change tyres when they reach 2mm at any point across the central three quarters - this ensures that we replace tyres before they reach the legal limit and enables plenty of time to organise an appointment and order tyres.

Bear in mind that whilst we change tyres at 2mm, if the correct tyres aren't available at the time, we may ask you to return when they have been ordered in. To avoid this, please book in advance.

If you don't have a maintenance package included in your contract with us, and need replacement tyres, please visit a VAT-registered garage of your own choice. Remember to keep all receipts on you for any work done to the vehicle, as we may request this at the end of your contract.

Question 25

Why do I need to book in advance?

LeasePlan · Accepted Answer

There are now thousands of different tyre sizes and construction types fitted to vehicles. Tyre fitting centres have limited storage space and so will only carry  the most popular sizes on their shelves which means there's a chance that they may not have the specific size and type for your vehicle, particularly if you're in an EV or a less common vehicle. If you have a maintenance package with us, booking in advance ensures that we can get the right tyre ordered and in place for your appointment; it also allows us to reserve your slot at the tyre fitting centre to ensure you're not waiting around.

If you don't have a maintenance package included in your contract with us, and need replacement tyres, please visit a VAT-registered garage of your own choice. Remember to keep all receipts on you for any work done to the vehicle, as we may request this at the end of your contract.

Question 26

Why do you still need to authorise my tyres when I have booked in advance?

LeasePlan · Accepted Answer

**If you have a maintenance package with us**, when the vehicle arrives on-site, our fitter will carry out a health check and will submit the vehicle mileage and the tyre detail, tread and condition of the existing tyres. They'll also confirm the reason for repair or replacement and provide details of the tyre/s they intend to fit to the vehicle. Assuming all details match the booking request, and the tyre being fitted matches the tyre we asked them to fit at the booking, the job will ‘auto authorise’.

To ensure we are managing tyre replacements safely, that we are not replacing tyres unnecessarily, and that we are replacing tyres within our policy guidelines, there are rules in place around additional work requests, mileage between changes, reasons for replacement and tyre history that may cause the job to ‘defer’ for manual intervention - particularly if details differ from the booking request - allowing our specialist tyre team to review. The average tyre authorisation time takes around 10 minutes.

**If you don't have a maintenance package **included in your contract with us, and need replacement tyres, please visit a VAT-registered garage of your own choice. Remember to keep all receipts on you for any work done to the vehicle, as we may request this at the end of your contract.

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