Customer Service Administrator-3

About the company

With over 3.4 million vehicles managed across more than 42 countries, we provide fullservice leasing, flexible subscription services, fleet management services and multimobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

About the role

Supports excellent customer service with focus on providing a great customer experience

Key responsibilities:

• Create Master Leasing Agreement and Individual Contract draft; upload and initiate electronic contracts signing. Ensure all contracts, addendums & other legal documents are set up in NOLS as per the current applicable processes, accurately and in a timely manner
• Performs contract setup/processing/maintenance/changes within agreed SLAs
• Assures interface between support sales, support business, delivery organizations, process development and the customer
• Assures that the contracts are handled correctly from a commercial and legal point of view
• Responsible for carrying out a high-quality customer service by creating robust documentation and process mapping and be part of an end to end support of transition
• Keeping the systems up to date from a contract administration stand point and assume responsibility for the quality measures of the data in the systems
• Takes ownership in solving the reported mismatches
• Provide resolution to all queries coming from internal stakeholders (Commercial, Back office, credit and order delivery teams)
• Acts as a support enabler to develop procedures and training material, based on knowledge capture
• Enhance the overall performance of the process by driving standardization and improvement ideas
• Ensure all process controls are effectively implemented and all key performance indicators reach the targeted level;
• Perform other tasks related with SSC deliverables, as may be required (i.e. various reporting activities, testing of new application functionalities);

Qualifications and requirements:

• University degree/diploma (e.g. in business, management, economics, etc); Intermediate MS Office (Excel, Access) skills;
• Continuous improvement mindset
• Experience working in a multi-lingual international organization;

Benefits

• 25 days of annual leave;
• 1 sick day/year;
• Half a day off your birthday and 1 day off starting with the second year in the company;
• Private healthcare at Sanador;
• Monthly budget in Benefit Platform where you can choose;
• Fruit Tuesday and free coffee in the office;
• Hybrid work 2 days/week in the office;
• Loyalty bonus at 3 and 5 years in the company;
• Annual salary increase based on your performance;
• A nice office environment in the city center, close to Timpuri noi metro station;

Why Ayvens?

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technologyenabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025