Customer Service Administrator-1

Create Master Leasing Agreement and Individual Contract draft; upload and initiate electronic contracts signing. Ensure all contracts, addendums & other legal documents are set up in NOLS as per the current applicable processes, accurately and in a timely manner · Performs contract setup/processing/maintenance/changes within agreed SLAs · Assures interface between support sales, support business, delivery organizations, process development and the customer · Assures that the contracts are handled correctly from a commercial and legal point of view · Responsible for carrying out a high-quality customer service by creating robust documentation and process mapping and be part of an end to end support of transition · Keeping the systems up to date from a contract administration stand point and assume responsibility for the quality measures of the data in the systems · Takes ownership in solving the reported mismatches · Provide resolution to all queries coming from internal stakeholders (Commercial, Back office, credit and order delivery teams)

· Acts as a support enabler to develop procedures and training material, based on knowledge capture · Enhance the overall performance of the process by driving standardisation and improvement ideas · Ensure all process controls are effectively implemented and all key performance indicators reach the targeted level; · Perform other tasks related with LPSC deliverables, as may be required (i.e. various reporting activities, testing of new application functionalities)