Letter from Marcio Hociko
As the COVID-19 situation keeps developing on unprecedent directions, I would like to share how LeasePlan have adjusted to the new normal. You can naturally trust LeasePlan to keep being your Car-as-a-Service partner as we continue to serve you in the best way possible.
People first
While some business have begun to get back to work, LeasePlan has remained open for business all along, however, on a “home-source” base which was taken as great opportunity to further accelerate the digitalization of our business. All LeasePlan employees are properly equipped to perform their best from their homes, while keeping distance and avoiding spreading the contamination of the Corona virus. We are doing our part to flatten the curve, while at the same time taking care that all members of the LeasePlan family are safe and healthy during the crisis.
Flexibility
We understand there is some level of uncertainty around doing business today, and it demands strong partnership and flexibility. Therefore we offer you support to keep your mobility needs fulfilled while also helping to reduce your fleet TCO.
Over the past couple of weeks we’ve approached you with free consultancy on fleet contract extension and other options like used car lease as a temporary solution to mitigate the risks of new car delivery. We see a damaged logistic supply chain with many of the OEMs pushing estimated delivery times of some models up to 1 year from now. We hope those flexible options can help you to keep your drivers on the road while keeping you free to focus on the many other priorities you have for your business.
You drive, we do the rest!
We are committed to deliver the best service experience on Car-as-a-Service, and we are investing heavily on improving our service experience so you can focus on your core-business while we take care of your fleet. We have renewed our customer service proposition and upskilled our team to solve your queries in the best and quickest way possible. We have also expanded our digital services capability and improved our booking tool so you can benefit from our exclusive services like pick-up-and-delivery, whenever you need maintenance. We truly hope that you feel the change and we are committed to continue to improve our service offering and to incorporate your feedback in our actions.
Finally, I would like to reinforce the resilient position of the LeasePlan group as a whole, and express our commitment to keep your mobility and be your best partner on Car-as-a-Service. You can be rest assured that LeasePlan has the best team of specialists and, together, we are passing through this crisis in a really strong position. Our team is motivated and committed to keep delivering the best services to you.
I look forward to meet you any time soon, and want to thank you for trusting us as your CaaS partner.
Sincerely,
Marcio Hociko
Managing Director LeasePlan Sverige AB
