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Frequently asked questions
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Payment and invoices
Questions
What are my payment options?
Our invoice is sent out by PDF to you email address. It can be paid trough your internet bank or by setting up a direct debit. We are also looking into adding more payment options.
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When do I get the first invoice?
The invoice is sent out at the start of the month after you receive your car. It contains the days you had the car the previous month, current month and one month in advance, after that you will receive the invoice once a month.
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Contact the customer support
Self-service portal
Most cases can easily be handled in our self-service portal. You can for example book service, administrate your fuel cards, report mileage and find useful documents.
Call LeasePlan: 08-470 26 00
Our regular opening hours are Monday to Friday between 08:30 and 17:00.
The road assistance is available every day, around the clock.
The road assistance is available every day, around the clock.
Write to us
Send a message to customer service. Our ambition is to get back to you within two working days. If your inquiry is urgent, please do not hesitate to call our Customer Service at 08-470 26 00.
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