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Frequently asked questions
All damages must be repaired before returning the car.
First of all, you need to report the damage. Then, you can easily schedule a repair appointment at the same time. You can also contact LeasePlan at 08-470 26 00 to schedule a repair.
Contact our partner Carglass to make an appointment. You can also call LeasePlan at 08-470 26 00 and automatically be directed to Carglass.
If the damage is minor and you can still drive the car safely then repairing it might not be immediately necessary. However, regardless of the severity of the damage we always ask that you immediately file a claim on our website.
Our network of auto repair service providers has national coverage. Once you report the damage to us, we will find a repairer in your area that meets our quality requirements.
The glass repairer, Carglass, needs to assess the damage and decide whether or not the glass can be repaired.
To reschedule your repair or inspection appointment, please contact the auto repair service provider.
Shortcuts
Contact the customer support
Self-service portal
Call LeasePlan: 08-470 26 00
The road assistance is available every day, around the clock.
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